Refund Policy
Effective Date: 23-04-2025
At Adjump.io, we strive to provide the best experience for our partners and users. This Refund Policy outlines the terms under which refunds may be issued for services purchased or rendered via our platform.
1. Eligibility for Refunds
Refunds may be considered in the following cases:
- Technical Errors: If a partner experiences platform-related issues (e.g. tracking not functioning, ad unit malfunctions) that prevent campaigns from delivering as expected, and the issue is verified by our team.
- Fraudulent Activity: If campaigns receive traffic from sources proven to be fraudulent or violating our terms (e.g. incentivized installs where disallowed).
- Billing Mistakes: Overcharges, double charges, or incorrect billing due to system errors.
2. Non-Refundable Items
Refunds will not be issued under the following conditions:
- Disappointment in performance (e.g. low engagement, high bounce rates).
- Campaigns run with incorrect configurations due to user error.
- Unused ad credits beyond 90 days of inactivity.
- Traffic or installs that were delivered and verified via third-party tracking platforms.
3. Refund Request Process
To initiate a refund, clients must:
- Submit a written request to [email protected] within 7 days of the billing date or incident.
- Include the campaign ID, billing reference, detailed issue description, and any relevant screenshots or logs.
- Allow up to 10 business days for investigation and resolution.
4. Refund Method
- Approved refunds will be issued to the original payment method or credited to the client's AdJump account as ad credits, depending on the preference and nature of the case.
- Processing times may vary based on the payment provider but generally take 5-10 business days.
5. Contact Us
For all refund inquiries, please contact: